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Tu Inmueble Playa
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Privacy notice

Last updated: September 5, 2026

Data controller

Tu Inmueble Playa (the “Controller”), located in Playa del Carmen, Solidaridad, Quintana Roo, Mexico, is responsible for the personal data collected through tuinmuebleplaya.com in accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), its Regulations and the Privacy Notice Guidelines.

You can contact us about your personal data by phone or WhatsApp at +52 984 100 3928, or through the contact form on this site.

Personal data we collect

When you submit an information, contact or PDF-brochure form, we collect the following data:

  • Identification and contact data: first name, surname, phone/WhatsApp, email and, optionally, your Facebook or Instagram username.
  • Data about your search: number of people who will occupy the property, expected move-in or purchase timeline, age (to confirm you are an adult) and the message you write.
  • Technical data generated by the connection: IP address, approximate country, region and city derived from the IP, device type, browser, operating system, referring page, campaign parameters (UTM) and the date and time of the request.

Purposes of processing

Primary purposes, necessary for the relationship you request:

  • Handling your request for information about a property or service and contacting you by phone, WhatsApp or email.
  • Sending you the PDF brochure of the requested property and following up on your interest.
  • Arranging visits, negotiations and, where applicable, the formalisation of a sale or lease.
  • Preventing fraud, abuse and automated submissions (Turnstile verification and analysis of the technical connection data).

Secondary purposes

As a secondary purpose we use aggregated, anonymised data for internal statistics about interest in areas and property types. We do not send mass marketing communications or share your data with third parties for advertising. If you do not want your data used for internal statistics, tell us on WhatsApp or in your message and we will respect it without affecting your request.

Transfers and processors

We do not sell or assign your personal data. To operate the site we use Cloudflare, Inc. as infrastructure provider (hosting, database, file storage and bot protection), which involves processing on servers located outside Mexico under a processor arrangement with the corresponding contractual security measures. We may share data with notaries, condominium administrators or owners only when necessary for the transaction you request, and with authorities when legally required.

Retention

We keep request data for as long as needed to handle it and, at most, for the retention period configured by the Controller (by default 24 months from the last interaction), unless a contractual relationship or legal obligation requires a longer period. After that period the data is deleted or anonymised.

ARCO rights and withdrawal of consent

You have the right to access, rectify and cancel your personal data, to object to its processing (ARCO rights) and to withdraw the consent you gave. To exercise them, send a request by WhatsApp or through the contact form stating your name, the right you wish to exercise and a clear description of the data, along with a means to reply to you. We will respond within the legal deadlines. If you believe your data-protection rights have been violated, you may turn to the competent personal-data protection authority in Mexico.

Security measures

We apply reasonable administrative, technical and physical measures: encryption in transit (HTTPS), restricted access to contact information through authentication, an audit log of access and sensitive actions, and limiting the technical data collected to what is necessary for the security of the service.

Cookies and similar technologies

The site uses only essential cookies: a language-preference cookie, Cloudflare Turnstile security cookies to verify that submissions come from people, and a session cookie exclusive to the broker’s private panel. We use no advertising or third-party analytics cookies. See the Cookies page for details.

Changes to this privacy notice

We may update this notice to reflect legal or operational changes. The current version will always be published on this page with its update date.